The urge to provide better services to clients has been at the core of the National Social Security & Welfare Corporation's (NASSCORP's) service delivery ever since its establishment more than four decades ago.
Predicated upon this, NASSCORP conducts periodic capacity-building workshop locally to upgrade the skills of its employees while sending some of them abroad for external training.
In fulfillment of this objective, NASSCORP decided recently to organize training in Customer Service and Social Security Pratices for its regional staff, the first phase of which began in Tubmanburg, Bomi County, on October 10th.
Speaking at the opening of the workshop, Winston Jah Assistant Director-General for Public Information, Education & Training (PIET), said the workshop was intended to upgrade skills of the staff to avoid delay in the processing of claims.
He said as the first line of contact with NASSCORP, regional staff must be taught the rudiment of social security operations and customer service so that they can be courteous to customers while meeting their needs.
"From the lease to the highest, from the highest to the least, we will teach them the rudiments of Social Security so that they can appropriately answer Social Security-related questions," the PIET boss said.
He said NASSCORP was conducting the workshops for regional staff as a means of decentralizing training. " Unlike in teh past, when regional staff came to the Central Office for training, we are taking training to the people. through that, everybody benefits," Mr. Jah pointed out.
Mr. Jah said participants would be taught the procedures for filling in the claims, the attachments or relevant documents required for a particular claim type, and the duration of a claim, among others.
The training workshops, which are being facilitated by Diversity Matters, inc. and EUGENOS Consultancy Inc., are expected to be conducted in Regions I, II, III IV, V and VI. EUGENOS Consultancy Inc. is facilitating the "Overview of Social Security" sessions, while Diversity Matters Inc. facilitates the "Customer Service" sessions.
Up to press time, workshops has already been conducted in Regions III, IV, V and VI, to be followed by workshops for the Regions II and I.
Story By: Public Relations Office