The urge to provide better services to clients has been at the core of the National Social Security & Welfare Corporation's (NASSCORP's) service delivery ever since its establishment more than four decades ago.
Predicated upon this, NASSCORP conducts periodic capacity-building workshop locally to upgrade the skills of its employees while sending some of them abroad for external training.
In fulfillment of this objective, NASSCORP decided recently to organize training in Customer Service and Social Security Pratices for its regional staff, the first phase of which began in Tubmanburg, Bomi County, on October 10th.
Speaking at the opening of the workshop, Winston Jah Assistant Director-General for Public Information, Education & Training (PIET), said the workshop was intended to upgrade skills of the staff to avoid delay in the processing of claims.
He said as the first line of contact with NASSCORP, regional staff must be taught the rudiment of social security operations and customer service so that they can be courteous to customers while meeting their needs.
"From the lease to the highest, from the highest to the least, we will teach them the rudiments of Social Security so that they can appropriately answer Social Security-related questions," the PIET boss said.
He said NASSCORP was conducting the workshops for regional staff as a means of decentralizing training. " Unlike in teh past, when regional staff came to the Central Office for training, we are taking training to the people. through that, everybody benefits," Mr. Jah pointed out.
Mr. Jah said participants would be taught the procedures for filling in the claims, the attachments or relevant documents required for a particular claim type, and the duration of a claim, among others.
The training workshops, which are being facilitated by Diversity Matters, inc. and EUGENOS Consultancy Inc., are expected to be conducted in Regions I, II, III IV, V and VI. EUGENOS Consultancy Inc. is facilitating the "Overview of Social Security" sessions, while Diversity Matters Inc. facilitates the "Customer Service" sessions.
Up to press time, workshops has already been conducted in Regions III, IV, V and VI, to be followed by workshops for the Regions II and I.
Story By: Public Relations Office
The coalition of Caregivers and Advocates for the Elderly in Liberia (COCAEL) has lauded the Management of National Social Security & Welfare Corporation (NASSCORP) for its initiatives aimed at improving the quality of life of the elderly in Liberia.
In a Certificate of Appreciation of NASSCORP, COCAEL praised NASSCORP for its immense contributions to the mission and vision of COCAEL, centered on caring for older people.
“in appreciation of your immense contributions to the mission and vision of COCAEL and invaluable services being rendered to improved the quality of life of older people in Liberia, this certificate of appreciation is awarded to you,” the certificate read.
Receiving the award on behalf of his corporation, Director-General Dewitt vonBallmoos thanked the leadership of COCAEL and added that the award was a form of recognizing NASSCORP’s activities in Liberia.
The NASSCORP boss promised that the award will be placed in the repository of NASSCORP for future reference.
NASSCORP had collaborated with the Coalition of Caregivers and Advocates for the Elderly in Liberia in the past few years in catering to the needs of the elderly in the country.
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