The contact stated that while driving approximately 25 - 30 mph, the vehicle lost motive power. Safety. Concerning if the vehicle is involved in a crash. The car would knock at 5mph and continue in turtle mode. Phone app loses connection to car. Ad-free. Forum for general discussion and everything related to the 2020+ Polestar 1, Forum for general discussion and everything related to the 2021+ Polestar 2, Forum for general discussion and everything related to the 2022+ Polestar 3, Forum for general discussion and everything related to the 2023+ Polestar 4, Forum for general discussion and everything related to the 2023+ Polestar 5, Forum for general discussion and everything related to the 2023+ Polestar 6, Forum for discussion related to the Polestar Precept. Find the latest deals from our exclusive vendors. But owners of newer Polestar 2s continue to complain of the noise, so its not been completely fixed. Polestar-Forum.com For everything you need to know about the 2021+ Polestar 2! Whats your name? This is extremely scary. Polestar community and owner's club - join the conversation about range, charging, maintenance, issues and more! Cause: a high percentage of the brake pads' material consists of metal with an outer metal coating that helps with break in and corrosion. Single-motor models are front-wheel-drive. This is how. This is because the doors of the vehicle, the AC, and all operations cease while it is unlocked or locked with parties present. This, the complaint states, is a safety risk for all ages in hot and cold climates. Furthermore, the key in (the) car changes nothing. Additional components and systems that attracted complaints between January 2 and November 20, 2022, are exterior lighting, seat belts, vehicle speed control, visibility/wiper, and wheels. Miscellaneous. Describe your legal concern or comment Briefly describe your experience Briefly describe your experience. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. That means you can ask for directions with your voice and the navigation system will plot the most efficient route, taking the battery level and available charging points . A common fix for this issue is to restart the infotainment system, which also controls the climate controls, by holding down the Home button for a couple of seconds. After 4 days of taking delivery: dash indicates ecall service required sos/connect lost connectivity. There is also one recall for the 2022 Polestar 2 and this is due to an electrical system fault. With late winter weather sweeping through the Northeast U.S. Tuesday, air travel has been a little hairy. If one of the apps in the vehicle's center display is not working properly, there are a few things you can try/check. Key in car changes nothing. Learn How To Avoid A Lemon Car. . After a little throttle they disengaged, but now I have a constant thump thump noise coming from the rear whilst driving.. The link above (while the link says tesla) it is a polestar of same features less seats and the driver interviewed said that their vehicle rapidly accelerated and changes lanes. It has the presence, quickness and handling of a compact sports sedan, but also offers the practicality and ride height of a typical crossover. Modem failed on vehicle on 02/04/222. The full $7500 tax credit is a pretty big factor in me being able to afford this car, but I'm having a lot of trouble understanding how it works because every explanation I see online is confusing to me. I'm surprised that polestar / volvo negligently put summer tires on a non-performance model and did not inform customers like me in snowy regions - this is very dangerous! One related to the power inverter and the other to the battery packs coolant heater: Polestar said that affected owners will be notified starting on November 2, and those affected by both issues are going to be able to have it fixed in just one visit to their local service shop. Community for the Lynk & Co 01, 02, 03, 04, 05, 06 and more. Currently living car-free in Helsinki, but a move to South Florida is on deck for later in the year. Vehicle tcam module stops working, losing lte connectivity and other vehicle telematics including sos' emergency communication features. I then went to exit my garage with due caution and circumspection and with no obstacles of any nature behind my vehicle. Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Although all brand new Polestar 2s come with two years of complimentary charging at Electrify America stations, one of the most common complaints is that the car will simply not charge at all even if its properly connected. "Just read your article and I can confirm that also our Polestar 2 - just driven for 400km - experienced the same issue last Monday and got towed to the closest workshop. I was diagnosed with having experienced "whiplash" and have been undergoing treatment (at my expense) since 02/15/2022 and still have not fully recovered. Both pilot assist and lka started working at the next drive. A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash. Unable to call sos or connect features without lte connectivity. The module, which is located in the "shark fin" on the roof of the car, controls all elements that relate to digital connectivity. There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled. Write a comment below to share online. Would impose possible safety issue of anime or children is left in vehicle. No injuries or accidents have been reported due to the issue. READ MORE. by Brad Anderson. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports. Polestar took over 3 weeks to get a report that matches the onboard and ota communications to order a replacement part. I completely lost cell connectivity in the car. The Volvo- and Geely-owned electric-vehicle startup has recalled all 2189 Polestar 2 cars after several vehicles lost power while driving. Many owners have also noticed that the AC will intermittently stop blowing cold air and then come back on after a few minutes. Its best to turn it off, which needs to be done every time the car turns on. I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. Your username maybe be your email address. The service campaign relates to the High Voltage Coolant Heater (HVCH). I made every attempt to re-add feature to no avail. Thunder But once the pack warms up, after around 15 minutes of driving, that becomes a non-issue. I got my polestar 2 in november and just realized my 19" michelin primacy 4 tires are summer tires. The rear brake pads on polestar 2s (p2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. The Polestar 2 has a key a chunky looking fob that fortunately is immediately made irrelevant because this is a car that can be turned on using only your phone. Unlike American manufacturers that bombard you with brightly-colored displays in the center screen and dashboard, Polestar uses a . Sweden's Polestar has announced that the latest Over-the-Air (OTA) software upgrade for Polestar 2 owners includes Android R for the Android Automotive OS infotainment system. You can turn off the lane assist completely in the vehicle settings if you find that its too unreliable. If you stop driving before the download is complete, it will automatically resume the next time you drive. Just weeks into the deliveries of the first Polestar 2, the Sino-Swedish automaker announced that it is recalling almost all cars delivered to date. Ansbach, Bavaria, Germany. If you do need to enter the car while an installation is in progress, you must use the key blade. Here are a few more examples of complaints about the TCAM issue that highlight safety issues. Happened to me twice but the car wouldnt move at all for about 5 minutes, then acted all normal and happy. Please enter a valid phone number. .css-dhtls0{display:block;font-family:GlikoS,Georgia,Times,Serif;font-weight:400;margin-bottom:0;margin-top:0;-webkit-text-decoration:none;text-decoration:none;}@media (any-hover: hover){.css-dhtls0:hover{color:link-hover;}}@media(max-width: 48rem){.css-dhtls0{font-size:1.125rem;line-height:1.2;}}@media(min-width: 48rem){.css-dhtls0{font-size:1.25rem;line-height:1.2;}}@media(min-width: 61.25rem){.css-dhtls0{font-size:1.375rem;line-height:1.2;}}Future Audi Lineup Will be Reconfigured, Renamed, Future EVs: Every Electric Vehicle Coming Soon, 2025 Audi Q6 e-tron Confirmed to Debut This Year, 2024 Ferrari Roma Spider Features a Soft Top, Recall of 450K Hondas for Faulty Front Seatbelts, More Concepts Teased ahead of Easter Jeep Safari, Lia Block's Subaru BRZ Livery Honors Late Father, 2023 Genesis Electrified G80 Starts at $80,920, Mercedes-Benz GLA-Class Makes Incremental Strides, 2024 Mercedes-Benz GLB Adds Electrified Engines, 2023 Toyota Tundra Suspension: A Video Deep Dive, 2024 Hyundai Ioniq 5 N Finally Gets a Rear Wiper. He believes, This is dangerous because the auto must be in reverse gear to activate the time-consuming 2-step disable process, and (the) operator must remember to disable during every use. But the manufacturer says the car is performing as designed., The only complaint listed only under Service Brakes reports a problem with the rear brake pads. Some of the more common complaints include: The app has gotten a little better over time, but it still does not meet a lot of peoples expectations especially those who have owned Teslas and other EVs in the past. The Polestar 2's cockpit surrounds you in minimalist calm. Polestar 2 owners whove had issues with camera delays and error messages say that an infotainment reboot can sometimes help get it back to working order. The vehicle was taken to the dealer but was not yet diagnosed nor repaired. Heres another one. If you stop driving before the download is complete, it will automatically resume the next time you drive. Roberto Baldwin spends a majority of his time talking people into buying either EVs or sport wagons with manual transmissions. When I asked them to give me a letter stating that the car is safe to drive, the agent from polestar (sophia) was extremely rude and said that they will not give me a written confirmation. It recently has stopped me backing into the driveway from a county road. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. Then I used my turn signal and that had no sound either.. The most common problem that Polestar 2 owners have reported since its release has to do with its TCAM or Telematics and Connectivity Antenna Module. I received an alert multiple times in my instrument cluster: propulsion system service required. Their auto-breaking system and accident avoidance did not stop the vehicle. How to use Polestar 2 over-the-air software updates. Update the vehicle's software as soon as possible when an update is available. ago. In dual-motor . Most electrical system issues highlight problems with all the Polestar 2s wireless capabilities. I believe the car didn't see the car in front. Polestar does offer free rentals in case the car has to be worked on for an extended period of time, but this is not entirely acceptable for a lot of people. I took the case with polestar corporate who were extremely rude in their behavior and gave me a loaner and sent the car back to service. A software glitch could cause the vehicles to lose power and stop while . Polestar 2 2020 UK review. Source: Stunto. When this happens, drive power is lost and accidents are much more prevalent. . The issue is troubling. The dealer serviced the car in may 2022 addressing the tcam issues but now I have been locked out of the car or cannot lock the car twice in one week. Polestar announced today that it is recalling almost all Polestar 2 electric cars that it has delivered globally over an issue with its power inverter and its battery pack coolant heater. Some wording I see makes it sound like you will only get the credit or part of the credit if. Retailing at $160,000, it was elegant, pricey, and limited- not your typical family car. I have lost all ability to connect to wi-fi which affects the ability to use sos, I can't track my vehicle, I'm unable to schedule charging, no access to internet apps, I've attempted to tether my phone which fails, etc. More. . Stopping a vehicle before it hits something else is one of the most critical functions any car should have. 2021 . Its range is 233 miles. Safety risk for all ages in hot and cold climates. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. 5. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! If you want to keep it enabled, but want to avoid triggering it unexpectedly, youll have to back up slower than you usually do. We still dont recognize that sign in. The firms main office is located at 43 Danbury Road, Wilton, Connecticut. There are major problems with the TCAM in the 2022 Polestar 2. Lock the car. Owners have also been annoyed with the fact that the cameras turn off automatically when the vehicle stops moving for a few seconds. There is a connection icon that shows a data error, with no other indicators from the vehicle. Learn more about Car Brands Reliability No issues updating from 2.4 to 2.7 while plugged in. If this doesnt work, restart the TCAM by holding down the windshield defroster button for about 20 seconds until the SOS light flashes red. This module is responsible for various radio-related . based on the platform used for Volvo's XC90, is under . Forum Staff View All stevelup Super Moderator. This has happened on three (3) separate occasions. Forum to discuss other EVs and even non-EVs, Forum for range, charging, EVSEs, DC charging, charging networks, Complaints, issues, problems, defects, TSBs, and recalls, Forum to discuss anything related to infotainment, audio, apps, Factory and aftermarket Polestar 2 accessories and parts, High voltage and low voltage systems, charging, batteries, etc. Thats about 3 seconds slower than the Polestar 2 Dual Motor., The Polestar 2 isnt a large car, but it provides a decent amount of space for both front and rear passengers. Happens sporadically, usually immediately after getting into the car and multiple people in forums have reported the same issue. 2021, when new software solving the issue was introduced. We may earn a commission for purchases made through our links. 2022 Polestar 2 cost and release date. A total of 2189 potentially affected registered customer vehicles in Europe and China are being recalled.". Vehicle spontaneously displays ecall/sos warning, promptly loses gps signal, sos functionality, and ability to unplug charger. Which I am. Complaints, issues, problems, defects, TSBs, and recalls. Lane keeping assistance function consistently steers the vehicle onto freeway exits when used on the freeway. Its also not uncommon for people to see an error saying that the camera is unavailable. Polestar 2 Problems and Reliability. When this happens, not only does the infotainment systems audio go completely silent, but also the turn signals, parking sensors, and other sound alerts as well. Check that your car is charged to a minimum of 40%. What would have happened if there was a child or pet in the back seat? - Apr 07 2022. Connecting to public charging stations like Electrify America can be a hit or miss with the Polestar 2. Polestar 2 recalled due to critical software issues. Turning off ECO mode also improves the cooling significantly. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. With a -to-60-mph time of 4.5 seconds the Polestar 2 . Steven Ewing/Roadshow. Only solution is to go to dealer and have vehicle's systems reset. The Dual Motor model kicks off at $51,900, and tops out at around $65K with all the available features and upgrades. Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. Influence-free. App troubleshooting. The HVCH is responsible for both cabin and high voltage battery heating. Its bothersome after a while.. to get the information you were looking for! Tcam has failed twice in one week. Manufacturer installed new software update which added auto brake part of cross traffic alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. A software fix was deployed through an over-the-air update on the Polestar 2, while the same fix is costing Volvo more time. If you feel you have received this message in error, please view our customer care Most Common Problems with the 2022 Polestar 2, TCAM-Related Complaints That Highlight Safety Issues. In this article, well take a look at the most common problems and complaints Polestar 2 owners have to get a better idea of what its like to own and live with long-term. Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled. Many owners also report that the TCAM issues eventually go away after waiting a few hours or even up to a few days. The manufacturer was made aware of the failure. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information. I have the vin for that car after speaking to the other party. Be/wx73ou4hby4 (both interior and exterior view to see the drls are actually not on when on auto) in addition, during the same drive, I noticed that the triple turn signal feature stopped working. A common complaint among Polestar 2 owners is the cameras poor image quality and random issues with it not turning on when its needed. We look forward to working with you to resolve your legal issues. 2. The Polestar 2 can receive over-the-air (OTA) software updates that add new features and fix issues. In December 2022 the automaker announced dual-motor Polestar 2 owners could upgrade from 408 horsepower to 476 horsepower via an over-the-air software upgrade for a one-time fee of $1,195. Additionally - and unsure if related or not? Who are we? All Polestar 2 Colors: The vehicle's software can be updated to the latest version via Over-the-Air (OTA) or in connection with service at an authorized Polestar workshop. If you think your 2022 Polestar 2 is a lemon you can do something about it. The Polestar 2s phone app has been criticized a lot because its very buggy and has limited functionality, especially when compared to apps from other car brands even Volvo. Prior to the the car had a complete system and safety failure where the car accelerated, changed lanes on the freeway to the fast last from the middle lane and then proceeded to flash hardware errors and software errors that disabled all of the safety systems from cameras, blind spot assistance, lane assistance, and more. Of the 32 complaints filed with the National Highway Traffic Safety Administration (NHTSA), 75% relate to the electrical system of this highly regarded luxury electric car. Furthermore, Polestar says that it will take advantage of the service campaign to also upgrade the vehicle in order for them to be able to receive over-the-air software updates in the future. Vehicle is not safe if driver exits and passengers in vehicle. The automaker also warns that there might be delays in deliveries as it updates vehicles planned for deliveries before the handover to the customers. Once it is downloaded, you can choose when it should be installed. When pilot assist is off, normally the lane keeping aid icon in the driver display should turn white above 40mph when lane markings are clear. The second cupholder also takes up a lot of storage space which is already quite limited. It's also worth noting that Polestar states OTA updates would have been able to fix the previous, software-related issue the 2 was recalled for. Post pictures of your Magnesium Polestar 2. Theoretically, Polestar could issue an over-the-air update for potentially-affected 2s. Join Community Grow Your Business. Since the Polestar 2 features Google Automotive Services, apps and services like the Google Assistant and Google Maps communicate directly with the car. It is still there." This tcam failure seems like a common issue on the polestar forums. The car is not safe and the software is not stable. May 28, 2021 at 9:00am ET. It hits 60 mph in 4.7 seconds. Of the 32 complaints filed with the National Highway Traffic Safety Administration (NHTSA), 75% relate to the electrical system of this highly regarded luxury electric car. If an app in the vehicle's center display shuts down unexpectedly, try the following: I again immediately experienced neck pain. It is the devices that houses and controls the various connectivity radios inside the Polestar 2. All Polestar 2s Recalled for Software Glitch That Can Shut Down the EV, 10 Things Worth Knowing About the New Polestar 2, Tested: Polestar 2 Puts Tech before Style, Electric Polestar 2 Begins Production in China, Future Audi Lineup Will be Reconfigured, Renamed, Your Privacy Choices: Opt Out of Sale/Targeted Ads. Downloading a software update while using the carThe software package will download automatically in the background whenever you are driving the car. The Swedish automaker issued the recall on the new car this morning. Its also not large enough for most peoples tastes. Call our Helpline today! The price of the dual-motor Polestar 2 also rises, from . One related to the power . My specific ps2 has 2. This is how. Software updates; Polestar 2 - 2021. Lots of people report that their car will have trouble reaching 100 kW and will quickly drop down and stay at 40 kW. Please enter a valid email adress, Your phone Whats your phone number? Almost all of the complaints are reported to relate to at least two, often three, different components. Inside and lit by the Plus Package's panoramic sunroof, the 2 has an airy, stylish space, with room for six-foot-and-change passengers front and . I get no gps, no data and phone does not work as a key. There are two issues. If the tutorial videos on this page don't cover what you need to know, our support pages definitely will. The car unlocked itself after an hour or so. Anybody else experiencing this. Most Common Polestar 2 Problems. We try ZonDoos unreal ZO03, 2023 Nissan Ariya first drive: e-4ORCE shines in a perfect crossover for drivers new to EVs, Mini Bronco-like electric SUV made by General Motors spotted in China, Subscribe to Electrek on YouTube for exclusive videos. Locking/unlocking cars is a fundamental function of using a car. Video here: https://youtu. More than 2,000 of the 2021 Polestar 2 EV have been built, and the problem could be serious. How Is the 2023 Polestar 2 Software Updated? You will get digital access to reviews and ratings for over 8,500 products and services I washed the car before Xmas and left it in my garage, only to find on using it yesterday that the rear brakes were stuck on. Community for the 2022+ Volvo C40, XC40 Recharge and more. And not every 2 has suffered a shutdown. I've rented a Polestar and really, liked it for the week I had it. Yet, faulty service brakes are a problem in some Polestar 2s, although the problems vary. Polestar towed the vehicle and will has not yet provided other information. Check that your car is charged to a minimum of 40%. This vehicle is less that one month old. It was dealt with via a software update. October 1, 2020 at 20:58 by Brad Anderson. 2.8K posts. Disconnecting and plugging the charger in again can sometimes improve the charging rate. Four months later I have now had a failure with the tcam. Staff Writer. Even with a software-limited maximum draw, the Polestar 2 charges up pretty well. Confidentiality Guarantee: We keep your information completely confidential and will not send you spam or sell your information. Servant Agile Leader responsible for coaching teams, ensuring the . It states that the lane-keeping assistance function consistently steers the vehicle onto freeway exits when used on the freeway. It also notes that the exits in California use normal shoulder line markings. This malfunction started after an OTA update to software version. What happens is that The steering onto the exit happens abruptly, with significant steering authority.