To pair with this expanded service, the company is introducing a new Verizon Internet Gateway router that supports 4G but will be the first to support Verizon's 5G C-band spectrum via a. Less $699.99 promo credit applied over 36 mos. To verify the device has the latest software version, refer to Install Firmware Upgrade. The latest update, 1.2103.00.0338, began rolling out over the last few weeks. I still cannot update to the latest version. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Please sign in again to continue. Due to inactivity, your session has expired. Every time my service goes down, I log in and see this error at the top of the log file. Verizon called yesterday to say they had resolved the issue by fixing a missing wire issue at a 4g tower and I shouldn't be dropping connection any longer. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Firmware version 5.33.117.1, I believe, is specific to the LVSKIHP, also known as the window mounted unit. What's changing: Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". Allegedly, there's a PoE port concealed under the outer cover, but I haven't gotten a strong enough confirmation to dare risk opening it up. MG51 acts as a gateway to cellular networks, by converting 5G/LTE signal from a cellular provider to an ethernet handoff, which can be used as an internet uplink for a variety of use-cases. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. They mindlessly copy and paste stuff without reading or understanding the question they're being asked. Seems I can only add or delete them. . Do you STILL have those options? The details: Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. The 5G gateway has a small screen that can display your network connection quality, the number of devices connected (but not what they are), and text messages to whomever the prior owner of the . Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. What's changing: What's changing: The NRB looked into my trouble ticket and replied 2 weeks later that all is ok. Perhaps they should read the community site to see that this is a significant issue and get it fixed. Yet I can't just sit here and do nothing. ; promo credit ends if eligibility req's are no longer met; 0% APR. Lost connection the next day so called them back to tell them and they told me it was fixed. I am on software version 21432. There is a new option in wifi settings called "5GHz Wi-Fi DFS". Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. The layout and advanced router settings will see several changes. I can tie this directly to the most recent update, from my view. Grateful I have not canceled my other isp yet as I work from home and must have a stable high speed internet connection for my job (I'm a remote medical interpreter). Even wanting to replace Spectrum. Access the router admin page. Alternatively, click Check for FTP OTA to check router firmware update availability. Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Installer provided the new Quantum Gateway. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. That would at least provide some hope of a resolution and help slow down the mob of tech support calls from users. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Please sign in again to continue. Thanks for reaching out. They're sent out in phases over a few weeks, so not all users get the update at the same time. The details: Due to inactivity, your session will end in approximately 2 minutes. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. Share Connect with us on Messenger Visit Community New to FiOS. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The webGUI format will be completely redesigned. For 24 hours I either didn't lose service or didn't notice. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. -All your devices should connect to your mesh device and the VZ Gateway will help sort IP's to the devices. But once created, no way to edit them to change. To check firmware version. And now trying to find the next time I have a half or full day wide open on my work schedule so I can spend it with verizon support AGAIN knowing none of it will likely actually fix my problem. ; promo credit ends if eligibility req's are no longer met; 0% APR. They both actually work, took a bit for it to be activated but the 5G box is pulling around 80 Mbps download, while the LTE is capped at 50, which is still pretty good compared to like DSL. Less $699.99 promo credit applied over 36 mos. I have asked them about the previous update that no one got, but which their site says addresses a disconnection issue. This content is for the Verizon Internet Gateway (ARC-XCI55AX). I'm hoping they find a fix for this very soon. Share Connect with us on Messenger Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. What's changing: For more information, please see our I haven't had a response so far. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. From the General Information screen, click Check for Software Update . The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. When I look at my logs (System Settings > History Log > Local Configuration), I see that. New comments cannot be posted and votes cannot be cast. It's been a few months that I no longer use their service. Please sign in again to continue. Removed myFiOS reference as it is not applicable for this device. WPA2 will now be the lowest Wi-Fi security setting / option available. Please sign in again to continue. Please sign in again to continue. My gateway got updated remotely last night to firmware version 5.33.117.1. Verizon is pleased to announce a software update for your device. Welcome to /r/Verizon! Release date: 09/13/2022 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Software Version, 24/7 automated phone system: call *611 from your mobile. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM I watched my gateway update itself to Firmware 5.33.117.1 on 2/16/22 around midnight. For Titan 1 Speedtest from MVA/ookla N/A issue, restart speedtest application if hang detected. 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