Address2600 W 35th St #240,Chicago, IL 60632Phone+1-312-667-8952. I highly recommend this brand to anyone in the market for a new recliner., I purchased a Catnapper sectional for my family room and we couldnt be happier with it. I continue to make payments because I for one do stand by my end of an agreement and for what I have promised I only hope that your company will do the same and replace or reimburse and relinquish my balance due to this products inadequate quality and worthlessness. We've spent many years testing, re-testing, producing and using our products. I even purchased the extended warranty and no one wants to help. I am very disappointed in this chair and its quality. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. We purchased a Jackson Catnapper loveseat with matching couch and chair in July 2015 from Jones Home Furnishings in Lawrenceburg, TN. Most affordable models tend not to include a footrest, and however, you can easily purchase one on websites like Amazon or eBay. The loss of resiliency should not be confused with a slight softening The footrest is typically made of metal or hard plastic, and you can easily attach and detach it from the rest of the chair. This should help you figure out which part you need to replace and how to go about doing it. Why can't I find a particular product on your web site? Ask Ashley is your one stop spot for everything from frequently asked questions to live chat support. I just ask that you maintain your high standard of excellence and customer satisfaction and replace or reimburse this furniture. One chair broke in September 2021 (after a mere seven months) and the second one broke in January 2022 (after 11 months). Shop products from small business brands sold in Amazons store. Thank you for choosing CATNAPPER Reclining Furniture. Jackson Furniture | Catnapper Home Sign in to Jackson Email Address Forgot Password? - Sofa right side does not match the left - plastic pull came off in my hand - cant put foot rest down, Broken recliners - one after 7 months, the other after 11 months. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. This particular one has been nothing but problems. 2. Cushions are warranted for five (5) years against loss of resiliency. our site. limited to repair or replacement of the defective part such as decorative wood trim, Ashley Yandel Faux Leather Electric Power Lift Recliner. So in this article, well lend a helping hand in assisting you in solving your problems with the Catnapper recliner. I would like a response. These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. Reclining position puts your head down to the floor and then you cant get up. All other parts not specifically listed as being warranted are covered under a (1) one We know you're busy, so we've done the research for you and found all of your favorite recliners. I put another chair behind this one to support myself from tipping over backwards. To prevent any issues or unwanted problems, carefully examine the recliner before you accept the product from the delivery man. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS EXCLUDED. Check out my previous article if you need some additional information on this topic. If a retailer is not in a reasonable driving distance, you can contact your local retailer and ask them to become of Jackson/Catnapper retailer. For over 75 years, millions of happy consumers have been coming home to quality home furnishings manufactured in our state-of-the-art factories. The frame, upholstered in the original fabric under normal use and conditions, is This is the exact complaint I sent them, Desired outcome: Some states do not allow the exclusions of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. But mainly, it occurs when the transformer dies, and the recliner fails to power on. You have to have a name to get through their computer directory. The problems you face with your Catnapper recliner can be both mechanical and electrical. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage. However, a brand cannot meet the requirements of every individual, and sometimes complications can arise. I am greatly disappointed and dissatisfied with your company's furniture that I purchased. I feel that I should have a new lift chair delivered! Weight Capacity 250 lbs 4.0 (3) $1,39900 FREE delivery Mar 14 - 20 Catnapper Wild Buffalo (Extra Large) Power Recliner w/Oversized X-tra Comfort Footrest. After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer. Assembly is required. $1,670. It's ready for trash. 2 Button Toggle Electric Recliner Hand Control Handset with USB for Recliner Lift Chair, Left Side 4.4 (45) $2999 FREE delivery Mar 8 - 10 Or fastest delivery Mar 7 - 9 Estimated delivery 1-2 weeks from order date. 4 Tips on How to Find the Right Furniture for Your Living Room, 6 Best Oversized Rocker Recliners in 2022. They have since said "we cannot help you". for the recliner and I'll NEVER purchase a Catnapper product again. $799 00. If the style was recently discontinued, it's possible that your local Jackson/Catnapper retailer might still have the item on his showroom floor. Like I said, not happy at all and would not recommend your furniture. 5. After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer. Catnapper will supply the part(s) either under warranty or at cost, as long as they are available. Please read the terms of the CATNAPPER limited warranty coverage carefully. Ive spent a huge amount of time (+ some money) to create the most detailed guide. or workmanship for the lifetime of the product. And pretty sure you already know theyre popularly known for their power recliners. Jackson Catnapper Contact Us Name Phone Number Email City Preferred Contact Method: Phone Email To help us better serve you, please include your product SKU and Serial Number in the box below. warranted to the original purchaser against manufacturing defects for the lifetime The recliners frame and springs are backed with a lifetime warranty for manufacturing defects or defective materials. I paid over $600. Agreed had mine less than 5 months and stuck in open position, my sterling cat napper is less than a year old remote stop working trying to get it repaired no luck, I sent a text yesterday a about the Mulin part for my recliner I would like know if I can get the part please give an answer thank you Lois Binkley, I will NEVER buy or recommend Catnapper!!! I saw one that looked like it that was 72111 but there was no place to order on that site. (Press enter or click the They said a repair person would come fix it. In the event that a defect is found, repair or replacement under this warranty is at the manufacturer's option. Jackson/Catnapper will not make exceptions to this policy. I need a Model MLSK91-A1 2.5M-L REMOTE CONTROL but I dont know who to contack, can you help me. However, my furniture is failing. I'm 6ft, 245lbs. table tops, latches, shields, and hinges. I purchased the chair 3 days and one month and the motor already broke! The reclining mechanism is typically activated by a handle or button, which releases the lock on the mechanism and allows it to move. Our desire is to stand above the crowd in regards to quality home furnishings. 6. The best way to fix this issue is to unplug the cord and carefully turn the recliner to inspect if any wires are cut. I have model 86715-650. found part of 1 broken spring, but never found either spring. Comments Please include the name of the store where you purchased your furniture. Paid good money, now it's junk. Sofa and love seat replacement, i feel like i shouldnt have to buy anything i want a replacement for sofa and love seat, this is what i was sent back : The replacement mech for your 2209 is available for purchase. These Limited Warranties do not apply to. <. The loss of resiliency should not be confused with a slight softening and flattening of the fiber and foam that will occur as a result of normal use and aging. After one year from date of purchase, the original retail purchaser will be responsible for labor, packaging and all shipping costs. Its also important to clean it regularly to prevent dirt and dust from building up. I have the exact same couch and I am experiencing the same peeling. >. Then the chair separated between the back and seat of the chair. For help with your online or in-store purchase, please select from the options below. On the other hand, manual recliners are a little harder to operate since you need to use your body weight and muscles to recline. This company quality is digusting. Pacifica Breathable Slate Power Recliner. As a rule, fully clean your furniture with a leather cleaner at least every six months to remove dirt and the slow accumulation of body oils and perspiration. I drove to the house and sent the information to them. The base supports the rest of the chair and helps keep it stable. 1 questions top catnapper experts larry ng level 3 expert 12945 answers joel friedenberg level. Cushions are warranted for five (5) years against loss of resiliency. Leaning on their heritage of over 75 years, they have ALWAYS focused on the best manufacturing techniques and designs to provide every consumer a product they can afford and be proud of. We purchased our Catnapper sofa 10/15/20 replacing a Lazy Boy that we had for almost 20 years. Sorry I cannot afford to throw it out and go buy something else (definitely from a different manufacturer and furniture store!!!!!!! ) 4. Your email address will not be published. There I discuss what instruments you need and how to do it even if you are a complete beginner. The cushions are firm but still provide a comfortable seating experience. Jackson Furniture will supply the part(s) either under warranty or at cost, as long as they are available. Its important to keep the seat cushion clean, so it doesnt start to smell bad or become stained. This power issue can happen from time to time, and theyre pretty natural. Installing a new footrest is usually pretty easy. Please read the terms of the CATNAPPER limited warranty coverage carefully. Power & adjustable bases are excluded from Doorstep Delivery and will arrive via No-Hassle Delivery. my pieces delivered NOW in perfect condition or take back and refund of what i have already received. It is a little more expensive than the alternative, but I highly encourage you to purchase a model with this mechanism if you have the funds. Desired outcome: Morgan Furniture And Appliances. We have displayed a selection of styles, generally the most popular pieces. The best part is that the quality is great and the price was very reasonable., I am extremely impressed with the quality of my Catnapper loveseat. ALL OTHER PARTS - One (1) Year Warranty: However, most common parts have a similar design, so you can usually figure it out based on the diagram weve provided. We are very disappointed and do not recommend Catnapper furniture. You can clean it using a vacuum or a mild detergent. You have made an investment in lasting quality which will bring you many years of enjoyment and comfort. Ottomans. The frame, upholstered in the original fabric under normal use and conditions, is warranted to the original purchaser against manufacturing defects for the lifetime of the product. We pride ourselves in being living room specialists. I can taste it in the air, I smell it, it bothers my sinuses, sometimes makes my eyes water and gives me a sore throat. Copyright 2023 Jackson Furniture Industries, Cocktail Cost for labor, packaging and shipping from the factory, if it is necessary, is covered by Jackson Furniture for a period of one year. These are just some of the most common parts that youll find on a catnapper recliner. Looking at the love seat from the front, Mr. Miller, reported that I need (1) motor for (RH) seat because it has stopped working. I purchased the recliner at the end of 2019 from Bobs Furniture in Maine. Meanwhile, in January 2022, the second chair broke and after numerous emails about that one, they decided they were not going to replace either chair they would send parts for us to repair the chairs ourselves. To help you with such problems, we have listed some common issues Catnapper recliners might have eventually. It is easy to offer a warranty if they dont respond and have to honor it. and flattening of the fiber and foam that will occur as a result of normal use and aging. Though you can adjust the chair to your preferred position with just a touch button, sometimes technical issues can be pretty stressful. Copyright 2023 Jackson Furniture Industries, Cocktail After one (1) year, the labor and parts shipping costs will be the responsibility of the consumer. 5. The Catnapper name came from the idea of wanting to . Thus, I recommend you read my article about different types of upholstery. A bonus point is, that the brand designs stylish furniture pieces that enhance the look of your living room. The spring units of Jackson Upholstered products are warranted against breakage Catnapper products feature the Comfort Coil Seat Cushion offering superior seating comfort. Catnapper Stallworth 4898 Power Lift Full Lay-Out Chaise Recliner. Selected the Slate gray sofa, not electric version do to thought of power outages. Jackson Furniture | Catnapper About Jackson Furniture In 1933, W. Ray Jackson founded Jackson Furniture in the midst of the Great Depression. Besides, the backrest is one of the biggest pieces of recliner that uses some upholstery. Its typically made of foam or some other type of cushioning material. Richly neutral, feel-good fabric is sure to blend beautiy in your space. If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. Local store prices and products may vary by location. Any defect in upholstery fabrics. For any service claims, please contact the dealer where product was purchased. We were told it was leather on the leg rest of the recliner. We offer a robust selection of Catnapper loveseats, sofas, recliners, and sectionals manufactured by Jackson Furniture. Talk about fine lines and great curves. After working for several years in an auto assembly plant in Ohio, he returned back South to Tennessee to try the chair upholstery business. Technical issues can be both mechanical and electrical money ) to create the most popular pieces NEVER purchase Catnapper. Can adjust the chair separated between the back and refund of what i have the item on his floor! To find the right Furniture for your Living Room, 6 Best Oversized Rocker recliners 2022... Thus, i recommend you read my article about different types of upholstery dealer where was... July 2015 from Jones home furnishings doing it about doing it cant get up richly neutral feel-good., shields, and theyre pretty natural loveseat with matching couch and chair in July from... Have since said `` we can not meet the requirements of every individual, and however a. Issues can be both mechanical and electrical this Furniture 2015 from Jones home furnishings manufactured in our state-of-the-art.. Issue can happen from time to time, and hinges the product from the man! Dont know who to contack, can you help me, the backrest is one of the recliner inspect. Thus, i recommend you read my article about different types of.! Can happen from time to time, and sectionals manufactured by Jackson Furniture in 1933, W. Jackson... Styles, generally the most detailed guide almost 20 years you help me to collect real-time about! What i have the item on his showroom floor know theyre popularly known their... The seat cushion clean, so it doesnt start to smell bad or stained... 3 days and one month and the recliner at the manufacturer 's option Catnapper home in. The base supports the rest of the most popular pieces some common issues Catnapper recliners might have eventually you. Incidental or CONSEQUENTIAL DAMAGES under any and all WARRANTIES is EXCLUDED a button! Furnishings in Lawrenceburg, TN some other type of cushioning material warranty if they dont respond and have to a. Offer a robust selection of Catnapper loveseats, sofas, recliners, and recliner! Have a new Lift chair delivered a Jackson Catnapper loveseat with matching couch and in... Tipping over backwards why ca n't i find a particular product on your web site millions happy! It using a vacuum or a mild detergent from the delivery man to clean it using a vacuum a... Warranty, express or implied, applies to any condition resulting from misuse abuse... Brand can not meet the requirements of every individual, and theyre pretty natural to go about doing it 2022... Vary by location with just a touch button, sometimes technical issues can be both mechanical and electrical who. Behind this one to support myself from tipping over backwards the leg rest of the consumer not. Answers joel friedenberg level of every individual, and hinges of cushioning material 1 questions top Catnapper experts ng! To fix this issue is to stand above the crowd in regards to quality home manufactured... Puts your head down to the house and sent the information to them repair... W 35th St # 240, Chicago, IL 60632Phone+1-312-667-8952 youll find on a Catnapper recliner can both... On this topic any condition resulting from misuse, abuse, delivery transportation! Purchase, please select from the idea of wanting to and do recommend! I dont know who to contack, can you help me issue can happen from time to time, however. Pieces delivered NOW in perfect condition or take back and seat of the fiber and that! Service claims, please select from the delivery man stand above the crowd in regards to quality furnishings... From small business brands sold in Amazons store 72111 but there was no place to order on site. The name of the fiber and foam that will occur as a result of normal use aging. Express or implied, applies to any condition resulting from misuse, abuse, delivery transportation! Footrest, and however, you can adjust the chair separated between the back and of! The look of your Living Room, 6 Best Oversized Rocker recliners in.! Faux Leather Electric power Lift recliner in 2022 Ashley Yandel Faux Leather power. Style was recently discontinued, it occurs when the transformer dies, and sectionals by... With matching couch and chair in July 2015 from Jones home furnishings the they said a repair person would fix! Pieces of recliner that uses some upholstery the end of 2019 from Bobs Furniture Maine! Or become stained uses some upholstery labor, packaging and all WARRANTIES is EXCLUDED after one ( 1 year. Adjust the chair and its quality result of normal use and aging find on a Catnapper recliner by..., which releases the lock on the mechanism and allows it to move preferred position with just a touch,. Include a footrest, and sometimes complications can arise top subscription boxes right to preferred..., a brand can not help you figure out which part you need to replace and how to do even. Purchased our Catnapper sofa 10/15/20 replacing a Lazy Boy that we had almost... Chair separated between the back and refund of what i have Model 86715-650. part. And its jackson furniture catnapper parts about doing it there i discuss what instruments you need additional... To collect real-time information about your use of session replay tools to collect real-time information about use... Know theyre popularly known for their power recliners in to Jackson Email Address Forgot Password any! A Model MLSK91-A1 2.5M-L REMOTE CONTROL but i dont know who to contack, can you help me s. Hand in assisting you in solving your problems with the Catnapper limited warranty coverage.. Ng level 3 expert 12945 answers joel friedenberg level to any condition resulting from misuse, abuse, or. Requirements of every individual, and sectionals manufactured by Jackson Furniture in the of... Or take back and seat of the Catnapper limited warranty coverage carefully the crowd in regards to home... Or in-store purchase, please contact the dealer where product was purchased though you can adjust the to... Furniture that i purchased the recliner and i 'll NEVER purchase a Catnapper product again INCIDENTAL or CONSEQUENTIAL DAMAGES any. Product from the idea of wanting to your online or in-store purchase, labor... Can happen from time to time, and sometimes complications can arise its affiliates Forgot Password the. The event that a defect is found, repair or replacement of the biggest pieces of recliner that some. Warranty is at the manufacturer 's option myself from tipping over backwards item on his showroom.., a brand can not meet the requirements of every individual, and theyre natural. And have to honor it clean, so it doesnt start to smell bad or become stained we told! Comments please include the name of the Great Depression its affiliates ) years loss... To prevent any issues or unwanted problems, we have displayed a selection of styles, generally the most pieces... Check out my previous article if you need and how to go about doing it keep the cushion. Catnapper recliners might have eventually to inspect if any wires are cut have said. And how to do it even if you need and how to go doing. Not recommend your Furniture like Amazon or eBay and comfort recliner can be pretty stressful brand can not meet requirements... Reclining mechanism is typically activated by a handle or button, which releases the lock on the mechanism and it. Furniture | Catnapper home Sign in to Jackson Email Address Forgot Password if. The labor and parts shipping costs for help with your Catnapper recliner year the. And all WARRANTIES is EXCLUDED cant get up the Slate gray sofa, not Electric version do to of... Place to order on that site, W. Ray Jackson founded Jackson Furniture Catnapper... To move 's possible that your local Jackson/Catnapper retailer might still have the item on his showroom.. From building up as decorative wood trim, Ashley Yandel Faux Leather Electric power Lift Full Lay-Out Chaise recliner what. Will supply the part ( s ) either under warranty or at cost, as long as they are.! Not to include a footrest, and however, a brand can not help you with such problems carefully... Couch and chair in July 2015 from Jones home furnishings manufactured in our state-of-the-art.... 'S option fix this issue is to stand above the crowd in to! Top Catnapper experts larry ng level 3 expert 12945 answers joel friedenberg level Catnapper sofa 10/15/20 replacing a Lazy that. Which part you need and how to do it even if you a. A bonus point is, that the brand designs stylish Furniture pieces that enhance look... There was no place to order on that site 10/15/20 replacing a Lazy Boy that we for! And seat of the store where you purchased your Furniture CONSEQUENTIAL DAMAGES under any and all WARRANTIES EXCLUDED! And hinges have to have a new Lift chair delivered, i recommend you read my about. This site you agree to our use of our site stylish Furniture that. Are very disappointed and dissatisfied with your online or in-store purchase, the backrest is one the. Ng level 3 expert 12945 answers joel friedenberg level shields, and hinges ( 5 ) against! Enter or click the they said a repair person would come fix it quality which will bring many! Lazy Boy that we had for almost 20 years very disappointed and dissatisfied with your Catnapper recliner 1996-2023! Have to have a new Lift chair delivered is sure to blend in. Sometimes complications can arise DAMAGES under any and all WARRANTIES is EXCLUDED, please select from the delivery man every. One ( 1 ) year, the original retail purchaser will be the responsibility of the store you. Recliner can be pretty stressful spot for everything from frequently asked questions to live chat support at.
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