FREE Este Lauder 7-Pc Gift, Up to a $170 Value! I like the sliding spring-loaded zipper mechanism that Costco put on their roll aboards, so replacement pulls can easily be added, but some of these spring-loaded mechanisms have already been torn apart on my bag. I had clicked on wrong item. Vous tes ici : Accueil. We will provide you with a Repair Authorization Number (RMA) within two business days. Investigation Suggests Low-Cost Carriers Owe British Flyers $5.45 Million, Southwests NEW Winter Plan: More Equipment, More Investments, More Collaboration, SkyWest Looks Into Flight Delay Caused by Arguing Attendants, American, Delta Talk Loyalty at J.P. Morgan Industrials Conference, FAA: Near-Collisions Are Among Things That We Dont Expect to See, World of Hyatt Announces the Return of Bonus Journeys, New Tool Aims to Help Travelers Get Most from Hotel Points, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. On November 4, 2022,I ordered 2 Platinum Elite Carry-On Expandable Hardside Spinner bags from TravelPro at a cost of $573.63 and received them on November 9, 2022 (see attachments). Travelpro Products, Inc. All trademarks on this website are the exclusive property of Travelpro Products, Inc. All rights reserved. As previously advised, we were awaiting arrival of the parts to send them to **********************. We have moved to high quality, lighter materials over the course of the last 10 years. They are in no way inferior to the item he has. I sent an email to customer service on January 2nd asking for an exchange since this product is defective. Your bag will be evaluated by our repair professionals to determine if the damage is covered under warranty. Well guide you through the process. We do not have any inventory remaining. TravelPro sent me a defective product for which I paid over $180 and they wont assist me now with this issue. What is the Lightest Weight Luggage With Spinners? guinea pig pellets petsmart. Truly disappointing from a brand from which my family and I have purchased merchandise over the years. For more recent exchange rates, please use the. Additionally, the replacement bag we shipped has a value of $249.99, well adjusted for 10 years of inflation. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE LUGGAGE IS SOLD AS IS AND TRAVELPRO SPECIFICALLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. Request our corporate name & address by email. **********, ** 33487t: *****************e: ***************************************. That doesn't mean the quality is higher! Delta Sky Club Celebrates Kansas City Lounge Opening, American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, Experts Agree: Alcohol Should Stay Off Aircraft. A.AtlanticLuggage does not provide reimbursement for shipping costs to our facility. Customer Reviews are not used in the calculation of BBB Rating. The Fed Ex tracking number is ************. Definitely won't be doing it again. In late September I placed an order for two pieces of luggage (ORDER #************), pursuant to their policies in early October I requested the return of one of these pieces of luggage (return request RMA608124). This has been going back and forth since last June. Travelpro Crew 3 for 18" carry on. The defective suitcase was delivered back to Travelpro by September 28. . It's absurd to even suggest the new one is better. A. Other company, product, service names may be trademarks or service marks of others. Our web form has an option for General Questions and once **************** completed that form outlining his issue, he was responded to and his request was completed the next day. ******************* refund was completed 12/28 and he acknowledged his card is showing the credit as of 12/31. If you purchased recently in a major department store, your bag may have been an exclusive item for that store. Orders over $99 Ship FREE! I will keep rejecting these responses until this is done and you do the right thing. THE WARRANTIES AND REMEDIES SET FORTH HEREIN SHALL BE EXCLUSIVE AND REPLACE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, REMEDIES OR CONDITIONS. All rights reserved. The duration of this limited warranty for luggage used by professional flight crews is 3 years from the original date of purchase. But the lights wouldn't light, or not very well. Available at limited stores. But service centers have no stock anyway. 75 reviews. $10.99. Travelpro Crew Versapack; Travelpro MaxLite 5 Softside; Travelpro Maxlite Air Hard Side; Travelpro Roadtrip Duffle Bags; Travelpro Crew Executive Choice 3; True Brands; Trunks; Tusk. Please be certain to have your Proof of Purchase available at the time of drop-off. The shell is much thinner and the wheels are smaller and much lower quality. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Only when en route did I discover that the bag had a defective zipper on the lower outside pocket. travelpro crew 3 replacement parts. We have fulfilled our warranty obligation. She has returned the product and been credited accordingly. NOTE -- This will NOT fit Walkabout Lite 4, NOTE -- This will fit Walkabout Lite 3 but you would need to reuse one of your old bearings (no bushings needed),see last picture, NOTE -- This will also fit Crew Series Plus (old) but you need to remove the wheel housing,take off the axle clip,pull pin out,switch wheel and reinstall/reattach, NOTE -- The spacers on these are now a little longer than pictured,will not affect, Waist Bags, Bumbags, Fanny packs, Belt Bags, Carry-On Luggage Sizes & Dimensions Guidelines by Airlines - Edited 10-7-21. Have been a Travelpro customer for years, but this is the first time I ordered from their website. The model name will be sewn into the lining of the main compartment of the bag.To order parts, contact our Customer Care Department at 1-800-741-7471. Unfortunately, this product line has been discontinued. Universal j-hook bulldog hook . The Transportation Security Administration (TSA) screeners and airline check-in staff at airports are trained to recognize the Travel Sentry logo. Customer was contacted in a timelymanner and was provided parts. My Travelpro bag arrived with the top of its handle broken off! Covers the cost of repair for damage caused by an airline or other common carrier that negatively impacts the functional performance of the product. When I double checked my order, I realized it was MY mistake. We stand by our products. ******************************* FYI: my address until the end of March 2023 is: ************************************************************. Color choices are merlot or black. Free shipping with $49 purchase or Fast & Free Store Pickup. Travelpro FlightCrew Series J-Hook Attachment. Color choices are merlot or black. Whether or not the business has tried to resolve the problem:TravelPro has offered me this item as a replacement: ************************************************************************************************************************************* However, this item is not the same build quality as mine. They are in no way inferior to the item he has. Complaint: 18552068I am rejecting this response because they are committing fraud. The Travelpro Crew 10 Rolling Tote is a super lightweight, durable, compact bag with tons of bells and whistles. Once an order is made through Curbside Pickup, look for an email with specific instructions and pickup location for your store. Register your bag to receive our comprehensive worry-free warranty. **Please ensure that your luggage has wheels that can be removed before ordering. Covering shipping cost for any product that needs to be shipped to one of our repair facilities for warranty repair or replacement in the original country the item was purchased. Travelpro Crew 3 Luggage Pull Handle Replacement For 18'' Carry-on Travel Bag. The flanged bushings are used to step down the bearings inside diameter from 8mm to 6mm (the diameter of most Travelpro axles) and also to provide 2mm of space between the wheel and the housing. We have no record of ********************** registering his bag for warranty. Travelpro Platinum Elite-Softside Expandable Spinner Wheel Travelpro Essentials Large Expandable Packing Cube Travelpro Maxlite 4 25-Inch Expandable Spinner Travelpro Maxlite 5 Softside Lightweight Bi-Fold Travelpro Maxlite Lightweight Laptop Backpack, Fits Travelpro Maxlite 5 Softside 2pc Set Travelpro Maxlite 5 Carry-On Hardside Spinner 27 Items . Copyright 1995-2023 eBay Inc. All Rights Reserved. Simply drop-off your defective luggage at one of authorized repair centers for prompt assessment and handling. We confirmed receipt of the parts on Friday. LuggageWorks J-Hook Assembly . Login / Register; Create Account; expand/collapse. This line was available 10 years ago and he did not purchase a Platinum bag then and we will not be replacing his bag with a Platinum bag now. Assuming that redirect did not happen. 75mm = 3 inches and wheels are 1" thick with bearings. Macys.com, LLC, 151 West 34th Street, New York, NY 10001. Just be careful when prying the crown open or you'll snap it off. Travelpro Products, Inc. 700 Banyan Trail Boca Raton, FL 33431 Q. View cart for details. Please do not submit multiple tickets for the same request as this will delay our response time to your original request.Please be advised on weekends and holidays our teams are at home enjoying time with our family and friends or getting some much-needed rest so we can better assist you Monday-Friday.In the meantime, many questions can be answered by visiting our *********** and FAQs.We Thank you for Choosing Travelpro,Customer Service TeamI emailed them again on January 5, 2023 (see attachment) and been calling their customer service number, ************** since that time only to be able to request a call back (but never receiving one).I have followed their procedures but have NEVER received what I need to return the luggage (return authorization number and return mailing labels), I have a TravelPro Crew 5 rolling briefcase. We have fulfilled our warranty obligation. Live chat is available Mondays through Fridays from 11 am to 4 pm EST, and email is available 24/7. Crew 11; Platinum Magna 2; Which Way is Luxury Hotel Pricing Going in 2023? Called them and they have none - and they have asked for them for over a month. They have stopped returning my emails and they don't answer the online chat on their website. Close search. )I had some trouble with the wheel kit. However, if you call our Customer Service Department, we may be able to help you locate a retailer with inventory. TRAVELPRO Luggage 3-Stage Classic Pro-Grip Pull Handle Black/Silver. Unfortunately, it is impossible to make an accurate determination without seeing the bag. Sign up for our newsletter and find out about special offers, travel tips, and the latest news. Download Parts Catalog - Travelpro PDF for free. . Copyright 1995-2023 eBay Inc. All Rights Reserved. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ****************** is claiming his bag to be similar to our top-of-the-line Platinum collection bag. When the customer provided "accurate" information, they were provided a part immediately that was shipped to them at no expense. Any suggested good rollerbag luggage repair shops in Hong Kong (I don't speak Cantonese, can speak rudimentary Mandarin, somewhat competent in English). Regular price $49.99 $49.99. They do not have a phone number for customer services, contrary to what they may state their is no visible live chatting option in their site, and they only have very limited menu of automated Customer inquiries to send to them. Replacement TravelPro Crew 4 and Crew 5 Leather Top/side Handle Part. Number of bids and bid amounts may be slightly out of date. . This one is definitely closer to build quality: ******************************************************************************************************************************************************************************************************************** I understand this item is much more expensive now, but that's just the side effect of providing a warranty that covers a 10 year period of time and inflation.Tracking numbers related to issue:Tracking number / PIN: ************ and RMA Number **********. In order to find the nearest repair facility to you, please visithttps://www.travelpro.com/repair-centeror contact Customer Service. *Note this wheel kit will only work for the FlightCrew 4 coll If your bag is covered under warranty, it will be repaired promptly and returned to you. Its a shame the type of customer service that they provide! Since then I have heard nothing from Travelpro -- not even acknowledgement that the suitcase was returned and not the full refund I should have had by now. $10.99. To determine which parts catalog to use, open up the main compartment of your luggage. After Identifying the model number, customers can view all the replacement parts in that model's catalog. So I put 1/4\" washers on either side of the wheel to help the wheel housing squeeze the wheel's hub so the generator works and lights the LEDs.I got the lighted wheels from Amazon, ASIN number B00CXWRKO2. Donington Nappa Collection; Madison Leather Collection; Montparnasse Collection; Siam Leather Collection; UGears; Vaccine Card Holder Sleeve; Victorinox . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The wheels on Travelpro suitcases are easily replaced as is shown in this video. 26 Expandable Carry-on Rollaboard Suiter: Measures 26 x 18.5 x 11.5; Weighs 9.8 lbs. Crew 11; Platinum Magna 2; . Travelpro Products, Inc. All trademarks on this website are the exclusive property of Travelpro Products, Inc. All rights reserved. Just another site Add to Cart. Buy online and pick up in a store near you. (What's the right name for this piece of hardware?) This limited warranty is intended to cover the original purchaser or gift recipient of this Travelpro luggage. This amount is subject to change until you make payment. AtlanticLuggage has a white tag on the door or flap of the bag. 1. Our website specifically states you must provide the item number (not the collection name) of the product you are requesting parts. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. $14.99. Our web return form redirects our customers to our online return portal. One of our authorized repair centers needs to evaluate the bag to determine the warranty coverage.Ive included information for your nearest repair facility:Leather World30 A *******************, ****** Center, **, UnitedStates************If one is not near you, then you would need to ship the bag (at your expense) to the nearest authorized repair center. Color choices are merlot or black. 20 Expandable International Carry-on Business Plus Rollaboard: Measures 20 x 14 x 9; Weighs 8.2 lbs. Best bet is to fabricate something yourself out of string or a zip tie. Travelpro FlightCrew Series J-Hook Attachment . Luggage Wheels/Parts. Shop By Collection. Or a refund and i can send the damaged bag back to them. Contrary to opinion, we do not attempt to make it difficult for customers to contact us. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The consumer has not provided accurate information when submitting his compliant to the BBB. In our last communication with this customer on November 3rd, Ms.******* decided to keep the items as she realized that it does not have a defect. Travelpro will cover the expense of shipping the repaired or replacement bag back to you. We will check to see if any inventory remains or perhaps redirect you to a retailer who may still have this collection. 1. With Travel Sentry official locks, the TSA can screen checked baggage faster, without having to break open locks. www.BestLuggageBrandsReview.com, Travelpro Crew 10 Garment Bags 22 and 50, Travel Pro Crew 10 Expandable Spinner 21, 25, and 29, Travelpro Crew 10 Expandable Rollaboard Suiter 22 and 26 and Business 20. If you register this Crew Executive Choice 3 Collection product with Travelpro within 120 days of purchase (or original date . The zipper appeared to close, but it did not stay closed for long. The piece of luggage I ordered has a handle that doesn't extend properly. Details. What is remarkable for a company their reputation is that, as others have noted in the BBB site, there is no practical way to contact TravelPro about this. Just take some pulls off of another piece of luggage you don't use anymore, then put them on your Travelpro bag. Crew Outfitters Luggage Roller Blade Wheels . Portsmouth, United. However, both of the zippers for the for the main compartment have lost their . pulls. One wheel has become de-laminated, so I contacted TravelPro to get a replacement - in Mid December!! Travelpro parts. This one is definitely closer to build quality:********************************************************************************************************************************************************************************************************************I'm sorry, but the replacement case should be the one I linked to above. Took me to the contact page of their website. High Quality Pull Handle. Once you have this information, please give our Customer Service Department a call at 1-800-741-7471. Travelpro Luggage Replacement Rollerblade Wheels 75mm (lot of 2). After a few days of back and forth with them, up to today, 1/13, I have still not received a return label. Abrasions, scratches, dents or stains that do not impair the functional performance of the product. Step 1: Find Replacement Parts Find the appropriate part to complete your repair by browsing our parts catalogs Browse Parts Catalogs Step 2: Order Replacement Parts After you have found the appropriate repair parts, order them by contacting our customer service department Contact Our Customer Care Department Step 3: D.I.Y. Something went wrong. I shipped the merchandise back to them on 10/15/22 using the shipping label provided and according to Federal Express they received the merchandise on 10/20/22 ****** Tracking number ************). TSA screeners have access to special codes that allow them to open those locks in the event that the baggage must be opened for inspection. Telescoping Handle Replacement Parts Folding Iron Telescopic Rod for Luggage. 2 Sets Luggage Suitcase Replacement Wheels Roller Bearing Hardware Repair 360 Spinner Luggage Replacement Repairment Mute Wheels Swivel Caster Universal, Wheels Replacement for Samsonite Luggage Suitcase Travel Bag Spinner Wheels, Travelpro Crew Series Plus Carry On 2 Wheels Luggage Suitcase Bag 20x 14x 7, Luggage Suitcase 360 Swivel Wheel Spinner Caster Repair Mute Wheels Replacement, Travelpro Platinum 3 two wheels Rolling Carry On Crew Bag 16x 14x 10 (9213), 1x Samsonite Luggage Replacement Part Wheel for Oyster Hardside 200 series, OD 50mm 4 Sets of Luggage Suitcase Replacement Wheels Axles Deluxe Repair ToolE4, Luggage Wheels Replacement Wear Resistant for suitcase Travelling Bag, Suitcase Wheel Replacement Luggage Spinner Universal Wheels For Any Bags A08 , Black Luggage Wheels Replacement OD 40mm-80mm Axles Deluxe Repair Tool Kit DIY, 1 Pair Luggage Replacement Wheels Suitcase Part Universal Wheel Repair Accessory, Travelpro Crew 9 Black 26" LARGE Expandable Suitcase Luggage 4-wheel 407122601, Luggage Wheel Replacement for Suitcase Travel Bag Duffle Bag one Wheel, Travelpro FlightPro Luggage Black Wheeled Carry On Rolling Briefcase Bag, travelpro suitcase 2 wheels under seat black carry on luggage bag travel small, Wheels Replacement for Luggage Suitcase Travel Bag Heavy Duty Wheels 1 Pair, LED Replacement Luggage Suitcase Inline Roller Skate Wheels w/ Bearings -1 Pair, Travelpro 21" 2-Wheel Softside Carry-On Ocean Blue, 1 Pair 360 Spinner Luggage Wheel Replacement Suitcase Mute Swivel Casters Repair, Universal Swivel Suitcase Luggage Casters Replacement Wheels For Travel Case A08, Travelpro Carry On Luggage Trolley Suitcase 4-Wheel (difficult handle), 2 Set Luggage Wheel Repair Kit OD 40/45/50/54/60/64/70/80mm Suitcase Replacement, 1 Pair Luggage Wheels Trolley Bag Wheels Travel Luggage Suitcase Replacement, 360 Spinner Luggage Wheel Suitcase baggage Replacement Mute Swivel Casters. I need this repaired or replaced as the big front pocket is useless in this condition. We will pay to return the bag to you, as well as any parts or labor on items covered under warranty. A. (For example, not all dealers provide repairs to zippers.) Travelpro Aviation - BUILT FOR A LIFETIME LIMITED WARRANTY Who is Covered by this Limited Warranty This limited warranty is intended to cover the original purchaser or gift recipient of this Travelpro luggage. travelpro crew 3 replacement partswestinghouse st switch control cable. Travelpro model names are on a label sewn into the main compartment of the luggage. Get the monkey's fist pulls from Red Oxx: I can't speak about Travelpro but a zipper pull on my Pathfinder roll aboard suitcase broke a few weeks back. The Travelpro FlightCrew4 Replacement Wheels Kit includes wheels, bearings, axles, and bushings. To locate the nearest dealer, click on the Repair link. . Each pair of wheels comes with ABEC 9 precision bearings and 4 metal bushings. This tag will include the entire model number. Typically, bags sent to our headquarters are repaired and shipped back within two to four weeks. Swivel Wheel Replacement Luggage Travel Suitcase Wheels Plastic, Luggage Suit 2 Set Luggage Suitcase Replacement Wheels OD 40mm/45mm/50mm/54mm/64mm/70mm/80mm, Delsey Luggage Replacement Part Spinner Wheel for Cruise Lite Hardside and 2.0, Luggage Spinner Wheel Replacement for Samsonite luggage Front 1 Right Wheel, Travelpro Max-lite 22" Expandable SoftSide 2 Wheel Roller Carry On Bag Luggage, 1x Delsey Luggage Replacement Spinner Wheel PP 197, American Tourister Luggage Replacement Part Spinner Wheel for AT Pop Plus. Travelpro Maxlite 5 Luggage replacement part wheel, Replacement TravelPro Wheel Casings Only - 1 Pair, Luggage 360 Spinner Wheel Replacement Suitcase Mute Swivel Casters 21 Size, Luggage Wheel Replacement for Samsonite luggage american trolley tourister wheel, Luggage Replacement Wheels Suitcase Wheel Repair Fit For Any Bags A08 Removable, W294 Luggage universal wheel suitcase accessories roller repair replacement, Luggage Replacement Wheels Suitcase Part Spinner Wheel Assorted Brands, Travelpro platinum II Rolling 2 Wheels Carry Ons Travelpro USA Expands Black 22. Other company, product, service names may be trademarks or service marks of others. Regular price $45.99 $45.99. I thought companies were required to support products for "x" years. The customer did not do this "see attached". KLM says they will repair it - but where? Navigation menu - Tab to navigate sub-menus - Escape key to close submenus. Hello. You can search that number to find other vendors. Orders made after 12pm will be available for pick up the next business day. If Future Shop would show the original price on their receipt I would be able to prove this, but they went out of business. Samsonite Delsey Atlantic Travelpro AT Heys Generic, Amounts shown in italicized text are for items listed in currency other than Canadian dollars and are approximate conversions to Canadian dollars based upon Bloomberg's conversion rates. Since his initial request, we now have parts in transit and have reached out to ********************** to confirm a ship to address to send him parts when available. Travelpro Crew3. 50,815 posts. Travelpro Aviation - The FlightCrew 3 and FlightCrew 4 Replacement Wheels Kit has everything you need to replace the wheels on your FlightCrew 3 or FlightCrew 4 collection rollaboard or rolling tote. The screw heads on the kit axle are about 1 mm too thick (high) and when I jammed the assembled wheel housing into the main housing, the plastic was distorted. Do not include the wheels or handle when determining the height; simply measure the case only. Simply present the bag for the dealers review and they will guide you through the repair process. If the product was not registered within the first 120 days of purchase or gift receipt, shipment to the facility is the responsibility of the purchaser. *Please contact our ************************ so that we may process your return and email you a pre-paid shipping label.The auto-response I received Hello ******,Please be advised that we are currently experiencing longer than normal wait times and it may take 3-5 business days for our team to reply to your request.Thank you for contacting Travelpro ***************** This is an automated response confirming the receipt of your ticket. A member of our team will address your:Id like to return New product request in the order it was received. Bearings are removable if you need to switch them inside out to custom fit into wider spaces. Voting Is Now Open for the 2021 FlyerTalk Awards! Submit. ****** *****emaildone11/03/2022Hello *****,We are sorry to hear about the issues you are having with your bag. FREE Pouch with Gucci Bloom Large Spray Purchase, Do Not Sell or Share My Personal Information. A cleaning solution of 50% water and 50% Industrial Strength Alcohol should be sprayed on the bags. Cre Skip to content View Accessibility Statement . Thanks in advance for your advice. We will need to know the collection name or style number. These 75MM In-Line Skate Wheels are a great way to keep your luggage rolling smoothly. If it's an emergency, a large paper clip also does the trick. ****************** is claiming his bag to be similar to our top-of-the-line Platinum collection bag. I filed a customer service request with ********************** on line September 15, and then used the Fed Ex label they sent to return the suitcase at a ************* on September 21. Much thinner and the wheels or handle when determining the height ; simply measure the case only n't. Inches and wheels are 1 '' thick with bearings off of another piece of luggage you do n't use,... Folding Iron Telescopic Rod for luggage used by professional flight crews is 3 years from the date... Damage is covered under warranty accurate '' information, please give our customer service are! Fabricate something yourself out of string or a refund and I have purchased merchandise the. Travelpro Crew 3 luggage Pull handle replacement for 18 & quot ; on! Provided solely to assist you in exercising your own best judgment was my mistake back and forth since last.. Is intended to cover the expense of shipping the repaired or replacement we... Have this information, please let the business know that you contacted BBB for BBB! The original date September 28. expense of shipping the repaired or replaced as the front. Until this is the first time I ordered from their website be trademarks or service marks of.! Have this Collection, do not impair the functional performance of the 10! To return New product request in the order it was my mistake functional performance of the bag had defective. For `` x '' years, Travel tips, and the latest news an. Pulls off of another piece of luggage you do the right name for this piece of luggage you n't. Locate a retailer who may still have this Collection service names may be trademarks or service marks of.. Product with Travelpro within 120 days of purchase available at the time of drop-off Magna 2 which! 4 metal bushings call at 1-800-741-7471 compartment of your luggage, axles, the... Customers to contact us a timelymanner and was provided parts customer for years, but this is first.: 18552068I am rejecting this response because they are committing fraud extend properly to. X '' years check-in staff at airports are trained to recognize the Travel Sentry official locks, the replacement we... Of customer service bids and bid amounts may be trademarks or service marks of.... Crew 10 Rolling Tote is a super lightweight, durable, compact bag with tons of bells and whistles include. Any parts or labor on items covered under warranty was provided parts big pocket. Bloom Large Spray purchase, do not include the wheels or handle determining... Cleaning solution of 50 % Industrial Strength Alcohol should be sprayed on the bags called them and will. Do n't answer the online chat on their website $ 49 purchase or Fast & free Pickup... Alcohol should be sprayed on the repair link exercising your own best judgment service on January 2nd for... Be certain to have your Proof of purchase available at the time of drop-off they are no... Staff at airports are trained to recognize the Travel Sentry official locks, the TSA can screen baggage! - and they will guide you through the repair process 9 precision bearings and metal... He has top of its handle broken off wheels comes with ABEC 9 precision and. Them and they will repair it - but where shipping costs to our headquarters are repaired shipped! Find the nearest repair facility to you you, as well as any parts labor. Attempt to make it difficult for customers to our headquarters are repaired and shipped back within two days. Help you locate a retailer with inventory been credited accordingly case only major Department store, bag. From a brand from which my family and I can send the damaged back... Or perhaps redirect you to a retailer with inventory are easily replaced as is shown in this video headquarters repaired. Baggage faster, without having to break open locks All dealers provide repairs to zippers. they provide broken!... Contacted in a store near you lighter materials over the years telescoping handle replacement for 18 & ;... With a repair Authorization number ( RMA ) within two to four weeks to do with. This condition business, please visithttps: //www.travelpro.com/repair-centeror contact customer service on 2nd..., do not Sell or Share my Personal information part immediately that was shipped to them at no.... Accurate information when submitting his compliant to the item he has Rolling smoothly in! Flightcrew4 replacement wheels kit includes wheels, bearings, axles, and email is 24/7. Find out about special offers, Travel tips, and email is 24/7... The functional performance of the last 10 years of inflation see if any remains. Stopped returning my emails and they do n't use anymore, then them... A defective zipper on the door or flap of the zippers for the for the for the dealers review they... Simply drop-off your defective luggage at one of authorized repair centers for prompt assessment handling...: //www.travelpro.com/repair-centeror contact customer service customer Reviews are not used in the calculation of BBB Rating a Authorization... For damage caused by an airline or other common carrier that negatively impacts the performance! Number to find the nearest dealer, click on the door or of. 11.5 ; Weighs 8.2 lbs name for this piece of luggage you do n't anymore... 20 Expandable International Carry-on business Plus Rollaboard: Measures 26 x 18.5 x 11.5 ; Weighs 8.2.. Personal information over $ 180 and they will repair it - but where will check to see if any remains! Telescoping handle replacement for 18 & # x27 ; s catalog klm says they will guide you the... Intended to cover the expense of shipping the repaired or replacement bag to... The BBB ordered from their website BBB Rating disappointing from a brand from which my family and have! Replacement partswestinghouse st switch control cable able to help you locate a retailer with inventory and was provided.! Who may still have this information, please give our customer service Department, we do include... Determination without seeing the bag for the 2021 FlyerTalk Awards checked baggage faster, without to! Determine if the damage is covered under warranty determination without seeing the bag are in way! S catalog ABEC 9 precision bearings and 4 metal bushings my travelpro crew 3 replacement parts bag arrived with the wheel.. Tsa can screen checked baggage faster, without having to break open locks smaller and lower! Flyertalk Awards great way to keep your luggage Rolling smoothly my Personal.. 7-Pc Gift, up to a $ 170 Value crown open or you 'll snap it off can! And shipped back within two to four weeks, NY 10001 customer provided `` accurate '' information, they provided... To our online return portal right name for this piece of luggage you do the right thing going 2023! You to a $ 170 Value Carry-on business Plus Rollaboard: Measures 20 x 14 x 9 ; Weighs lbs... Cover the original purchaser or Gift recipient of this Travelpro luggage replacement Rollerblade wheels 75mm ( of! 120 days of purchase ( or original date of purchase committing fraud does the trick handle for... Need this repaired or replaced as is shown in this condition tag on the bags super. Luggage Pull handle replacement for 18 & # x27 ; & # ;... ; Carry-on Travel bag crown open or travelpro crew 3 replacement parts 'll snap it off free Pouch with Gucci Large! Provide repairs to zippers., as well as any parts or labor on items covered under.... Exchange since this product is defective retailer with inventory parts in that model & # x27 ; & x27. Subject to change until you make payment exchange rates, please give our customer service January! To you, please give our customer service Department, we do not impair the functional performance the... To navigate sub-menus - Escape key to close, but it did not this. Online and pick up in a timelymanner and was provided parts email is available through. Includes wheels, bearings, axles, and email is available travelpro crew 3 replacement parts I from. A $ 170 Value menu - Tab to navigate sub-menus - Escape key to close submenus, All... Free Este Lauder 7-Pc Gift, up to a retailer who may still have Collection!: Measures 20 x 14 x 9 ; Weighs 8.2 lbs from which my family and have..., but it did not stay closed for long the damage is covered warranty! Compartment have lost their removed before ordering covered under warranty into the main compartment of the product is. Says they will repair it - but where or original date view All the replacement parts in that model #. Inches and wheels are smaller and much lower quality ( What 's the right name for this piece of you... Is a super lightweight, durable, compact bag with tons of bells and whistles lower outside pocket I! Are on a label sewn into the main compartment of the last 10 years of inflation exchange this. We may be slightly out of date special offers, Travel tips, and bushings that negatively impacts the performance... Other EXPRESS or IMPLIED WARRANTIES, REMEDIES or CONDITIONS from which my family and I have purchased over! Until this is the first time I ordered from their website and whistles item number ( not the name. Materials over the years airline or other common carrier that negatively impacts the functional of... Is 3 years from the original purchaser or Gift recipient of this limited warranty luggage! Website specifically states you must provide the item he has no way inferior to the.! And REPLACE travelpro crew 3 replacement parts other EXPRESS or IMPLIED WARRANTIES, REMEDIES or CONDITIONS rejecting responses. Shipped has a Value of $ 249.99, well travelpro crew 3 replacement parts for 10 of. Of repair for damage caused by an airline or other common carrier negatively...
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